In the hospitality industry, particularly in the UK’s restaurant scene, efficiency and customer satisfaction are vital. Both call button systems and paging systems offer solutions for communication between staff and customers, but which is best?
Call button systems
Call button systems are small devices placed at each table, allowing diners to request service. When pressed, the button sends a signal to a central display or a smartwatch worn by the staff. They enhance the customer experience by reducing waiting times and are ideal for fine dining or casual restaurants that value discreet service; however, their installation can be costly. They may not be suitable for fast-paced, informal settings and require regular maintenance.
Call buttons are gaining popularity in UK restaurants looking to offer personalised service without being intrusive. They are particularly effective in places with fewer waiting staff or during busy periods, and they let customers feel in control of their dining experience. A range of wireless wifi call buttons for your business is available from companies such as dinggly.com/products/wireless-call-buttons/.
More than three-quarters of diners expect restaurants to use new technologies such as digital feedback, ordering, and tracking; interactive menus; and call buttons
Paging systems
Paging systems are fast and functional. They are often used in takeaway restaurants or large food courts. Customers are handed a buzzer or sent a text when their food is ready. These systems reduce congestion at the counter and ensure smooth customer flow. They are great for high-turnover environments such as cafes and quick-service restaurants, and they reduce noise and queueing. Staff can focus on preparing orders instead of calling out names.
On the other hand, they are less personal, and pagers can be lost or damaged. Paging systems are best suited for casual or counter-service venues, where customers often wait for their meals after ordering.
Which is best?
Which is best depends on your restaurant’s concept. Call buttons work well for enhancing table service, while paging systems are ideal for speed and turnover in self-service outlets. Some venues even combine both.